Lively Root

Livelyroot Help Center

How do I water a hanging plant?

Why do my plants lose their leaves on the bottom?

How do I know if I've watered my plants enough or too much?

Why does my plant stink?

Should I remove the top packing off the soil on my plant?

Should I replant my plant when I get it?

What do the light requirements mean?

What is this black paste on my Aralia Ming and Fabian Stump? Do I remove it?

What do the numbers on my fertilizer mean?

Why do some leaves on my new plant have light green leaves?

Do your plants already come planted in decorative containers?

Plant Care

Why do my leaves have brown tips?

Why do the leaves on my plant have reddish spotted leaves?

My plant's leaves are turning yellow. Do I need to fertilize it?

Uh-oh! I overwatered my plant, and the soil is soggy. What do I do?

I just got my plant, and its leaves are suddenly dropping! What's happening?

What do the spots on the leaves of my plant mean?

What are these flies around my plant, and how do I get rid of them?

Why are leaves curling on my plant?

What is that rotting smell around my plant?

What's wrong with my plant?

Sending a Personalized Digital Message With your Gift

Lively Root Digital Gift Cards

How to resend gift card confirmation email?

Can I send a custom gift message with my order?

Adding a custom note after the order has been placed

Gifting

What are the delivery options?

When will my order be shipped?

Do you apply any re-shipping fees?

Signature Confirmation

Holiday shipping cutoffs

Do you offer same-day Delivery?

What Is scheduled delivery?

How do I edit my order? Change my address?

Shipping & Delivery

30 day happiness guarantee

Refund & Returns

Which Subscription Is Right for Me?

How do I cancel or edit my subscription?

How do I make changes to a pre-paid or gifted subscription?

Plant Subscriptions

Is the VIP Membership right for me?

Do you have a free rewards program?

Garden Club

Whether you are a beginner plant parent or an experienced gardener, we have answers to your most asked plant care questions.

Something wrong with your plant? Whether you just received this or you've had for years, we are here to help get your plant baby back to its former glory!

Want to send a plant as a gift? Check out our top questions and articles about how to make it a unique and personalized gifting experience.

Shipping plants can be tricky but we are here to help answer your shipping questions to help put your mind at ease

All of our plants are backed by our 30 day happiness guarantee! Check out our refund and exchange policy here.

Have questions about one of our plant subscriptions? We have all the FAQ's here

We have perks for all of our plant-loving customers. See FAQ's about our rewards programs and our paid membership including what benefits they have.

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